Your Trusted Travel Partner

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Privacy Policy

Data Collection and Processing

Trusty Voyage collects personal information including names, contact details, travel preferences, and payment information to provide professional travel planning services. We process this data based on legitimate business interests and your consent.

How We Use Your Information

Your information is used to: plan and book travel arrangements, communicate about your trips, process payments, provide customer support, send service updates, and improve our services. We may also use aggregated data for business analytics.

Data Sharing and Third Parties

We share necessary information with travel suppliers (airlines, hotels, tour operators), payment processors, and service providers bound by confidentiality agreements. We never sell your personal data to third parties for marketing purposes.

Data Retention and Security

We retain your data for 7 years after your last booking for legal and business purposes. All data is protected using industry-standard security measures including encryption, secure servers, and access controls.

Your Rights

Under GDPR, you have rights to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. Contact us at [email protected] to exercise these rights.

Last updated: December 2024

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Terms of Service

Service Agreement

These terms govern your use of Trusty Voyage's professional travel planning services. By engaging our services, you agree to these terms and conditions.

Service Scope

We provide travel planning, booking assistance, itinerary development, and travel support services. Final responsibility for travel decisions rests with the client. We act as agents for suppliers and are subject to their terms and conditions.

Payment Terms

Planning fees are due upon service agreement. Travel bookings require deposits as specified by suppliers. Full payment is typically required 60-90 days before departure. Cancellation terms vary by supplier and are outlined in booking confirmations.

Liability and Insurance

Our liability is limited to the fees paid for our services. We strongly recommend comprehensive travel insurance. We are not liable for supplier failures, natural disasters, political events, or circumstances beyond our control.

Modifications and Cancellations

Changes to bookings may incur supplier fees plus our service charges. Cancellation policies vary by supplier. Our professional fees are non-refundable once planning work has commenced.

Effective: December 2024

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Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and understand how you use our site.

Essential Cookies

These cookies are necessary for website functionality, including security, network management, and accessibility features. They cannot be disabled as they are essential for site operation.

Analytics Cookies

We use analytics cookies to understand visitor behavior, popular content, and site performance. This helps us improve our services and user experience. These cookies collect anonymous statistical data.

Marketing Cookies

Marketing cookies track your browsing habits to show relevant travel offers and services. You can opt out of these cookies through our consent management system.

Managing Cookies

You can control cookie settings through your browser or our consent management tool. Disabling certain cookies may affect site functionality and service quality.

Third-Party Cookies

Some cookies are set by third-party services we use, including analytics providers and booking platforms. These are governed by their respective privacy policies.

Last updated: December 2024

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GDPR Compliance

Data Protection Commitment

Trusty Voyage is fully committed to GDPR compliance and protecting your personal data rights. We have implemented comprehensive data protection measures and procedures.

Legal Basis for Processing

We process personal data based on: contract performance for travel services, legitimate interests for business operations, legal obligations for financial records, and consent for marketing communications.

Your GDPR Rights

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests

Data Protection Officer

Contact our Data Protection Officer at: [email protected] or +1 (305) 847-2951 for any privacy concerns or to exercise your rights.

Cross-Border Transfers

When transferring data outside the EEA, we ensure adequate protection through adequacy decisions, standard contractual clauses, or other approved mechanisms.

Supervisory Authority

You have the right to lodge complaints with relevant data protection authorities if you believe your rights have been violated.

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DMCA Policy

Copyright Protection

Trusty Voyage respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

Filing a DMCA Notice

To file a copyright infringement claim, send a written notice to our DMCA agent including:

• Your physical or electronic signature
• Description of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material on our site
• Your contact information (address, phone, email)
• Statement of good faith belief that use is not authorized
• Statement under penalty of perjury that information is accurate

DMCA Agent Contact

DMCA Agent: Legal Department
Email: [email protected]
Address: 825 Brickell Bay Drive, Miami, FL 33131, USA
Phone: +1 (305) 847-2951

Counter-Notification

If you believe content was removed in error, you may file a counter-notification containing your signature, identification of removed material, statement under penalty of perjury, and consent to jurisdiction.

Response Time

We respond to valid DMCA notices within 24-48 hours and remove or disable access to allegedly infringing material promptly upon verification.